Kari Taylor
Customer Relations
Envirox, LLC

HISTORY
Kari Taylor grew up in the Bismarck area where her family still resides. She attended DACC and has over 13 years in the customer service business beginning with banking, then insurance and now manufacturing/ green products. Kari has been at Envirox since 2007. She started as a receptionist and was promoted into Customer Relations. Envirox is locally owned and manufacturers and distributes environmentally-preferred commercial and industrial cleaning products. They were established in 1994 and are located at 1938 E. Fairchild Street.

KEY SKILLS AND CHARACTERISTICS FOR ULTIMATE JOB PERFORMANCE
Patience, good communication skills and problem-solving skills

REWARDS OF THE JOB
When you work with customers, there is no typical day. “Every customer’s issue or need is a little different. Whether they call about our specific cleaning products, dispensers or just general product options, every day I get to help customers make decisions about environmentally-preferred products versus harsh chemicals. We help customers and the environment. Also, Envirox is family- oriented and a family-like environment. They offer flex time and take care of co-workers. They understand that the health and well-being of workers affects the company as a whole.”


ADVICE FOR BEING SUCCESSFUL
Education yourself about what careers are around here, what careers are growing and what you like to do. There are lots of options, but you have to educate yourself first.

JUST THE FACTS
• Customer Service Representatives held about 2.3 million jobs in 2008, ranking among the largest occupations.

• Most companies require at least a high school diploma and will provide job training; more technical subjects can require an Associates or Bachelor’s Degree

• Employment is projected to grow by about 18% over the 2008-2018 period, faster than average for all occupations and job prospects should be good.

• Nature of work – valuable link between customers and the companies who produce the products they buy and the services they use. CSR work can be done by telephone, email, fax, post or face-to-face.

• Some new areas of growth in CSR work include on-line banking assistance.

Related Occupations include:
> Bill and account collectors
> Computer support specialists
> Insurance sales agents
> Retail salespersons
> Securities, commodities and financial service sales agents
> Tellers

Workforce Cluster Employers in Vermilion County with Customer Service Positions include:
Carle Physician Group
Cellular One of East Central Illinois
Central States Distribution
Dawson Logistics
Envirox LLC
Genpact
Greenwood, Inc.
Iroquois Federal
The Sygma Network
Viscofan

Training Available through Danville Area Community College
BMGT 103 Customer Service Class – 3 credit hours
CULA 445 Customer Service – 3 credit hours
Customized training through DACC-Corporate & Community Education Center

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